Insights & News

In 2019, Gartner predicted that by 2023, 90% of DevOps initiatives will fail to fully meet the expectations of their implementing organization. Does this number surprise — or even shock — you? There are many reasons why your organization's DevOps dreams fall short, and Rachel Brozinick, HIKE2 Solution Architect, has ...

Michael Janney, VP of Industries at Salesforce, has been a part of the Salesforce ecosystem for a dozen years in different capacities — first as a customer, then as a member of a manufacturing advisory board, and most recently with Salesforce for the past four years. He joined HIKE2's Innovation ...

You might think Business Process Mapping (BPM) is an unexciting but necessary part of business transformation. But Ian Gotts, Founder and CEO of Elements.cloud wants us to start thinking differently.  In his presentation at the 2022 Innovation Summit, The Hidden Power of UPN Process Diagrams, Ian admits that years ago, ...

HIKE2 is thrilled to announce the official launch of its new Salesforce-native agile project management app, WayFinder PM. Originally developed for HIKE2's internal use with client projects, so many clients embraced and continued using the app after initial project completion that it only made sense to make the tool available ...

HIKE2 is pleased to announce their growth is continuing in early 2023, with a new location in a city that’s also seen some impressive recent growth.  The Pittsburgh-based Salesforce Partner and digital solutions consultancy is expanding to the heart of downtown Denver with a new office space located at 1801 ...

Kelly King, Director of Managed Services and one of HIKE2’s first employees, is celebrating her 3-year work anniversary.  She is a trusted advisor who brings over a decade of experience in consulting and implementing solutions to the table, including expertise in Salesforce configuration and integrations. Kelly is passionate about delivering ...

There's no doubt the business environment of the last few years has been challenging.  So how are the best companies adapting to change while keeping their IT teams engaged and energized? A panel session from the 2022 Innovation Summit 2022, moderated by transformation advisor and coach Neysha Arcelay, discussed this ...

Art Schrage, Director of Development & Integration Services and HIKE2’s first employee, is celebrating his 3-year work anniversary this month.  He brings 20 years of consulting and engineering experience to the table, including deep expertise in Salesforce development and integrations including Mulesoft. Art is passionate about helping organizations solve complex ...

  Adam Franklin, Technical Architect at HIKE2 Throughout your career, you may be involved in lots of different projects for many different stakeholders — from huge, global initiatives with hundreds of people in many countries to small, quick projects for local nonprofits. No matter the client, there are some commonalities. ...

Welcoming Eight New Members to the HIKE2 Team to Kick Off the New Year HIKE2, a Salesforce Partner and digital solutions consultancy focusing on innovative client solutions, continues to grow in order to support our expanding client base. In addition to welcoming eight new employees that add a breadth of ...

Innovation is essential — not just to survive but to thrive as organizations.And of course, not all innovation initiatives are successful.  If you want to make sure that your new projects have the best chance of 1) taking hold, and 2) making a major impact in your company and industry, ...

Matthew Lydic, Senior Client Partner at HIKE2, joins the TEQ One Mic Stand Podcast from Pittsburgh Technology Council to talk about Innovation Summit 2022 and some of HIKE2's latest digital transformation projects. Listen Now

The way you think about customer experience (CX) is crucial. It’s the heart of successful businesses. When customers feel valued and have a positive overall experience of doing business with your company, they’ll come back.  However, if you get it wrong, these customers will flock to your competitors.  Your company's ...

The innovation space in legal operations is operating at light speed.  With advancements in business intelligence, information governance, program management and more, it is easy to feel lost and overwhelmed by all of the available options.  Answering 5 Common Legal Tech Questions As you move forward with your own legal ...

A great customer experience is about all of the little interactions and the ways in which that experience left you feeling.  Since COVID-19, digital services and touchpoints for customers have skyrocketed, causing customers to become increasingly interactive in the digital world.  Customers of all types have come to not only ...

As a result of the pandemic, 2021 became another unprecedented year for the public sector when it comes to health, security, and politics.  One of our cross-industry thought leaders, Matthew Lydic, outlined his predictions for the public sector in 2022 to highlight what changes we can expect in the new ...

Looking back on the past year, the pandemic unexpectedly expedited digital adoption in the legal sector. The entire legal sector (both public and private) has begun looking for technology solutions to meet the standards of the “new normal”. Digital transformations serve as a solution to incorporate technology into legal operations ...

Looking back on 2021, the pandemic created another unprecedented year for the manufacturing sector when it comes to challenges around labor, supply chain, and digital capabilities. Despite what challenges we faced from the previous year, the future of digitizing the manufacturing sector is still bright.  Our manufacturing thought leader, Tom ...

Manufacturing Thought Leader joins HIKE2, developing go-to-market strategy with over 18 years of experience in Discrete Manufacturing, Process Manufacturing, Supply Chain, Automotive OEMs, Energy, Medical Device, Payer, Digital Transformation, Data Governance, Master Data Management, Business Intelligence, Servitization, Machine Learning, and Salesforce. Tom LovellManufacturing Industry Leader PITTSBURGH, July 7, 2021 – ...

Consultants are choosing smaller firms over larger ones for better culture, flexibility and growth opportunities  PITTSBURGH, PA (August 26, 2020) - HIKE2, a Pittsburgh-based Innovation studio focused on driving digital transformation by leveraging emerging technologies and service design, is celebrating growth at a time when many are facing tough business ...

Written by Shannon J. Gregg, Change Management Guide, HIKE2 Sales managers thrive on predictability: CRM entries let us understand our metrics and KPIs from lead to opportunity to renewal, and the best leaders in sales are the ones who know how to use their data to manage their business.  As ...

Written by Amanda Wodzenski, HIKE2 Principal | Guide Digital nomads and freelancers are nothing new. In fact, according to the ADP Research Institute, which analyzed payroll data from more than 18 million workers, remote workers now represent 16% percent of the US economy. But for traditional companies, especially in the ...

Written by Art Schrage, HIKE2 Consultant There’s been a lot of talk lately about the “Same Site” cookie change in Chrome and other browsers that is slowing down -- and even breaking -- integrations. While these browser manufacturers take positive actions to protect users’ data, the change has caused unintended ...