Insights Blog

The HIKE2 blog offers insights, tips and news about digital transformation and its related topics so that professionals in the legal, public sector, manufacturing, and high tech industries can help their organizations be better for their customers.

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30 Essential Takeaways on Innovation for 2023 and Beyond

Innovation is essential — not just to survive but to thrive as organizations.And of course, not all innovation initiatives are successful.  If you want to make sure that your new projects have the best chance of 1) taking hold, and 2) making a major impact in your company and industry, ...
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Podcast: Talking Innovation & Digital Transformation with Pittsburgh Tech Council

Matthew Lydic, Senior Client Partner at HIKE2, joins the TEQ One Mic Stand Podcast from Pittsburgh Technology Council to talk about Innovation Summit 2022 and some of HIKE2's latest digital transformation projects. Listen Now
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Getting Started With Customer Experience

The way you think about customer experience (CX) is crucial. It’s the heart of successful businesses. When customers feel valued and have a positive overall experience of doing business with your company, they’ll come back.  However, if you get it wrong, these customers will flock to your competitors.  Your company's ...
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5 Questions to Consider when Innovating in Legal Tech

The innovation space in legal operations is operating at light speed.  With advancements in business intelligence, information governance, program management and more, it is easy to feel lost and overwhelmed by all of the available options.  Answering 5 Common Legal Tech Questions As you move forward with your own legal ...
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What Is Customer Experience And Why Brands Need To Make It A Priority 

A great customer experience is about all of the little interactions and the ways in which that experience left you feeling.  Since COVID-19, digital services and touchpoints for customers have skyrocketed, causing customers to become increasingly interactive in the digital world.  Customers of all types have come to not only ...
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Public Sector Predictions for 2022

As a result of the pandemic, 2021 became another unprecedented year for the public sector when it comes to health, security, and politics.  One of our cross-industry thought leaders, Matthew Lydic, outlined his predictions for the public sector in 2022 to highlight what changes we can expect in the new ...
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Legal Technology Predictions for 2022

Looking back on the past year, the pandemic unexpectedly expedited digital adoption in the legal sector. The entire legal sector (both public and private) has begun looking for technology solutions to meet the standards of the “new normal”. Digital transformations serve as a solution to incorporate technology into legal operations ...
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Manufacturing Industry Predictions for 2022

Looking back on 2021, the pandemic created another unprecedented year for the manufacturing sector when it comes to challenges around labor, supply chain, and digital capabilities. Despite what challenges we faced from the previous year, the future of digitizing the manufacturing sector is still bright.  Our manufacturing thought leader, Tom ...
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HIKE2 Welcomes Tom Lovell as Market Industry Leader, Manufacturing and Distribution

Manufacturing Thought Leader joins HIKE2, developing go-to-market strategy with over 18 years of experience in Discrete Manufacturing, Process Manufacturing, Supply Chain, Automotive OEMs, Energy, Medical Device, Payer, Digital Transformation, Data Governance, Master Data Management, Business Intelligence, Servitization, Machine Learning, and Salesforce. Tom LovellManufacturing Industry Leader PITTSBURGH, July 7, 2021 – ...
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HIKE2 Celebrates Growth, Announces Four New Hires

Consultants are choosing smaller firms over larger ones for better culture, flexibility and growth opportunities  PITTSBURGH, PA (August 26, 2020) - HIKE2, a Pittsburgh-based Innovation studio focused on driving digital transformation by leveraging emerging technologies and service design, is celebrating growth at a time when many are facing tough business ...
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How to Drive Sales Pipeline in These Interesting Times

Written by Shannon J. Gregg, Change Management Guide, HIKE2 Sales managers thrive on predictability: CRM entries let us understand our metrics and KPIs from lead to opportunity to renewal, and the best leaders in sales are the ones who know how to use their data to manage their business.  As ...
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Adopting a Remote Service Model: 4 Ways To Successfully Take Employees ‘To the Cloud’

Written by Amanda Wodzenski, HIKE2 Principal | Guide Digital nomads and freelancers are nothing new. In fact, according to the ADP Research Institute, which analyzed payroll data from more than 18 million workers, remote workers now represent 16% percent of the US economy. But for traditional companies, especially in the ...
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Smooth Salesforce Integrations: How to Get Around Chrome’s Cookie Change

Written by Art Schrage, HIKE2 Consultant There’s been a lot of talk lately about the “Same Site” cookie change in Chrome and other browsers that is slowing down -- and even breaking -- integrations. While these browser manufacturers take positive actions to protect users’ data, the change has caused unintended ...
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