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The HIKE2 blog offers insights, tips and news about digital transformation and its related topics so that professionals in the legal, public sector, manufacturing, and high tech industries can help their organizations be better for their customers.

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HIKE2 Announces Morgan Llewellyn as AI Practice Leader

HIKE2, a leading provider of technology advisory and implementation services, is pleased to announce the appointment of Morgan Llewellyn as the company’s new AI Practice Leader. With over two decades of pioneering work in the field of artificial intelligence, Morgan brings unparalleled expertise and vision to our team. Morgan's career ...
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Using Behavior-Driven Design to Gather Effective Analytics Requirements

More than ever, organizations are embracing the benefits of becoming more analytics-driven, understanding not only what has happened in their businesses but also what could happen next. Whether your company is just starting that journey, or whether you're ready to move to the next level, you're probably wondering about the ...
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HIKE2 Announces Kevin Myers as Cloud Solutions Practice Leader

HIKE2, a leading provider of technology advisory and implementation services, is pleased to announce the appointment of Kevin Myers as the company’s new Cloud Solutions Practice Leader. With over two decades of experience successfully delivering IT projects across various industries, Mr. Myers brings a rich background in client management and ...
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HIKE2 Attains Salesforce Crest Consulting Partner Status, Elevating Customer-Centric Digital Transformation

HIKE2, a prominent digital transformation consultancy, proudly announces its ascent to the esteemed Crest Tier within the Salesforce consulting community. This designation situates HIKE2 among the world's top Salesforce consultants, leading 70% of customer implementations. Specializing in advisory, data & analytics, AI, and cloud solutions, HIKE2's Crest status underscores its ...
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How to Master In-The-Moment Process Mapping: 8 Tips

Whether you're trying to boost customer satisfaction, build a new executive dashboard, or modernize antiquated processes, you're probably mapping your business processes. After all, process mapping — knowing what's happening in your business right now — is a starting point for most innovation. But could your business process improvement efforts ...
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AI and the Future of Work: Top Insights from Innovation Summit 2023

The Industrial Revolution was all about simulating human and animal bodily activities — like lifting, harvesting, moving, and building — using machines.  Artificial intelligence (AI), on the other hand, is the simulation of cognitive tasks, using computers and math to simulate what human beings do with their brains. And the ...
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Putting AI + Data + CRM + Trust into Action After Dreamforce 2023

Dreamforce, Salesforce's annual flagship conference, was all about AI this year. The trailblazing gathering, held from September 12-14 at the Moscone Center in San Francisco, is billed as the world's largest AI event. It included some big announcements as well as exciting updates on recent developments in data and AI. ...
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HIKE2 Acquires Great Data Minds to Further Data, Analytics and AI Portfolio Offerings

HIKE2, an innovation consultancy specializing in digital transformation strategy, design, and implementations, is pleased to announce its acquisition of Great Data Minds, a leading provider of analytics and AI consulting services to enterprises. With this acquisition, which became official on September 1, 2023, HIKE2 aims to expand its portfolio offerings ...
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Harnessing the Power of Data to Supercharge Your Legal Operations

There's a tidal wave of innovation coming for all industries — whether you're talking about AI, machine learning, or some other cutting-edge tech. Legal organizations aren't usually among the earliest adopters of the latest and greatest — and there are a few very good reasons for that: Regulations and security. ...
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The 2023 Innovation Summit Returns to Pittsburgh in September 

HIKE2 is proud to announce that its 2023 Innovation Summit will take place September 27-28 at the Energy Innovation Center in Pittsburgh, PA, with a virtual presentation kicking off the event on September 26. The conference, with a theme of “Trailblazing Tomorrow,” promises cutting-edge ideas, in-depth discussions of the latest ...
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HIKE2 Expands Legal Industry Support with New Director, Mike Anastasiades

HIKE2 is thrilled to announce that Mike Anastasiades has joined us as Legal Industry Director. Based in Boston, MA, Mike brings a wealth of law firm, project management, and Salesforce experience to his position. Mike's first job out of college was in accounting and billing at a law firm. He ...
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Rapid Growth, Exceptional Talent: Introducing HIKE2’s 14 New Hires

HIKE2 is thrilled to announce that our team continues to grow, and today we would like to highlight 14 recent hires.  From our beautiful new office space in Denver to our expanding staff across the country, we're excited to be able to serve even more public sector and commercial clients ...
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Building a Successful DevOps Culture Based on Continuous Collaboration

In 2019, Gartner predicted that by 2023, 90% of DevOps initiatives will fail to fully meet the expectations of their implementing organization. Does this number surprise — or even shock — you? There are many reasons why your organization's DevOps dreams fall short, and Rachel Brozinick, HIKE2 Solution Architect, has ...
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How Salesforce Innovates to Address Manufacturing Trends

Michael Janney, VP of Industries at Salesforce, has been a part of the Salesforce ecosystem for a dozen years in different capacities — first as a customer, then as a member of a manufacturing advisory board, and most recently with Salesforce for the past four years. He joined HIKE2's Innovation ...
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Universal Process Notation: A Powerful Tool to Take Your Organization from Good to Great

You might think Business Process Mapping (BPM) is an unexciting but necessary part of business transformation. But Ian Gotts, Founder and CEO of wants us to start thinking differently.  In his presentation at the 2022 Innovation Summit, The Hidden Power of UPN Process Diagrams, Ian admits that years ago, ...
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HIKE2 Launches WayFinder PM: New Salesforce-Native Project Management App

HIKE2 is thrilled to announce the official launch of its new Salesforce-native agile project management app, WayFinder PM. Originally developed for HIKE2's internal use with client projects, so many clients embraced and continued using the app after initial project completion that it only made sense to make the tool available ...
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HIKE2’s Exciting Expansion Continues with Beautiful New Denver Office

HIKE2 is pleased to announce their growth is continuing in early 2023, with a new location in a city that’s also seen some impressive recent growth.  The Pittsburgh-based Salesforce Partner and digital solutions consultancy is expanding to the heart of downtown Denver with a new office space located at 1801 ...
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Meet the HIKE2 Team: Celebrating Kelly’s 3 Year Work Anniversary

Kelly King, Director of Managed Services and one of HIKE2’s first employees, is celebrating her 3-year work anniversary.  She is a trusted advisor who brings over a decade of experience in consulting and implementing solutions to the table, including expertise in Salesforce configuration and integrations. Kelly is passionate about delivering ...
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23 Tips for Managing and Keeping IT Teams Engaged in 2023

There's no doubt the business environment of the last few years has been challenging.  So how are the best companies adapting to change while keeping their IT teams engaged and energized? A panel session from the 2022 Innovation Summit 2022, moderated by transformation advisor and coach Neysha Arcelay, discussed this ...
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Meet the HIKE2 Team: Celebrating Art’s 3 Year Work Anniversary

Art Schrage, Director of Development & Integration Services and HIKE2’s first employee, is celebrating his 3-year work anniversary this month.  He brings 20 years of consulting and engineering experience to the table, including deep expertise in Salesforce development and integrations including Mulesoft. Art is passionate about helping organizations solve complex ...
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How to Harness User Stories (the Right Way!) to Ensure Agile Project Success

  Adam Franklin, Technical Architect at HIKE2 Throughout your career, you may be involved in lots of different projects for many different stakeholders — from huge, global initiatives with hundreds of people in many countries to small, quick projects for local nonprofits. No matter the client, there are some commonalities. ...
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HIKE2 Continues to Grow

Welcoming Eight New Members to the HIKE2 Team to Kick Off the New Year HIKE2, a Salesforce Partner and digital solutions consultancy focusing on innovative client solutions, continues to grow in order to support our expanding client base. In addition to welcoming eight new employees that add a breadth of ...
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30 Essential Takeaways on Innovation for 2023 and Beyond

Innovation is essential — not just to survive but to thrive as organizations.And of course, not all innovation initiatives are successful.  If you want to make sure that your new projects have the best chance of 1) taking hold, and 2) making a major impact in your company and industry, ...
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Podcast: Talking Innovation & Digital Transformation with Pittsburgh Tech Council

Matthew Lydic, Senior Client Partner at HIKE2, joins the TEQ One Mic Stand Podcast from Pittsburgh Technology Council to talk about Innovation Summit 2022 and some of HIKE2's latest digital transformation projects. Listen Now
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Getting Started With Customer Experience

The way you think about customer experience (CX) is crucial. It’s the heart of successful businesses. When customers feel valued and have a positive overall experience of doing business with your company, they’ll come back.  However, if you get it wrong, these customers will flock to your competitors.  Your company's ...
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5 Questions to Consider when Innovating in Legal Tech

The innovation space in legal operations is operating at light speed.  With advancements in business intelligence, information governance, program management and more, it is easy to feel lost and overwhelmed by all of the available options.  Answering 5 Common Legal Tech Questions As you move forward with your own legal ...
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What Is Customer Experience And Why Brands Need To Make It A Priority 

A great customer experience is about all of the little interactions and the ways in which that experience left you feeling.  Since COVID-19, digital services and touchpoints for customers have skyrocketed, causing customers to become increasingly interactive in the digital world.  Customers of all types have come to not only ...
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Public Sector Predictions for 2022

As a result of the pandemic, 2021 became another unprecedented year for the public sector when it comes to health, security, and politics.  One of our cross-industry thought leaders, Matthew Lydic, outlined his predictions for the public sector in 2022 to highlight what changes we can expect in the new ...
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Legal Technology Predictions for 2022

Looking back on the past year, the pandemic unexpectedly expedited digital adoption in the legal sector. The entire legal sector (both public and private) has begun looking for technology solutions to meet the standards of the “new normal”. Digital transformations serve as a solution to incorporate technology into legal operations ...
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Manufacturing Industry Predictions for 2022

Looking back on 2021, the pandemic created another unprecedented year for the manufacturing sector when it comes to challenges around labor, supply chain, and digital capabilities. Despite what challenges we faced from the previous year, the future of digitizing the manufacturing sector is still bright.  Our manufacturing thought leader, Tom ...
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HIKE2 Welcomes Tom Lovell as Market Industry Leader, Manufacturing and Distribution

Manufacturing Thought Leader joins HIKE2, developing go-to-market strategy with over 18 years of experience in Discrete Manufacturing, Process Manufacturing, Supply Chain, Automotive OEMs, Energy, Medical Device, Payer, Digital Transformation, Data Governance, Master Data Management, Business Intelligence, Servitization, Machine Learning, and Salesforce. Tom LovellManufacturing Industry Leader PITTSBURGH, July 7, 2021 – ...
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HIKE2 Celebrates Growth, Announces Four New Hires

Consultants are choosing smaller firms over larger ones for better culture, flexibility and growth opportunities  PITTSBURGH, PA (August 26, 2020) - HIKE2, a Pittsburgh-based Innovation studio focused on driving digital transformation by leveraging emerging technologies and service design, is celebrating growth at a time when many are facing tough business ...
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How to Drive Sales Pipeline in These Interesting Times

Written by Shannon J. Gregg, Change Management Guide, HIKE2 Sales managers thrive on predictability: CRM entries let us understand our metrics and KPIs from lead to opportunity to renewal, and the best leaders in sales are the ones who know how to use their data to manage their business.  As ...
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Adopting a Remote Service Model: 4 Ways To Successfully Take Employees ‘To the Cloud’

Written by Amanda Wodzenski, HIKE2 Principal | Guide Digital nomads and freelancers are nothing new. In fact, according to the ADP Research Institute, which analyzed payroll data from more than 18 million workers, remote workers now represent 16% percent of the US economy. But for traditional companies, especially in the ...
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Smooth Salesforce Integrations: How to Get Around Chrome’s Cookie Change

Written by Art Schrage, HIKE2 Consultant There’s been a lot of talk lately about the “Same Site” cookie change in Chrome and other browsers that is slowing down -- and even breaking -- integrations. While these browser manufacturers take positive actions to protect users’ data, the change has caused unintended ...
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