In 2019, Gartner predicted that by 2023, 90% of DevOps initiatives will fail to fully meet the expectations of their implementing organization. Does this number surprise — or even shock — you? There are many reasons why your organization’s DevOps dreams fall short, and Rachel Brozinick, HIKE2 Solution Architect, has made it a priority to …
Building a Successful DevOps Culture Based on Continuous Collaboration Read More »
You might think Business Process Mapping (BPM) is an unexciting but necessary part of business transformation. But Ian Gotts, Founder and CEO of Elements.cloud wants us to start thinking differently. In his presentation at the 2022 Innovation Summit, The Hidden Power of UPN Process Diagrams, Ian admits that years ago, it was definitely true. Mapping …
Universal Process Notation: A Powerful Tool to Take Your Organization from Good to Great Read More »
There’s no doubt the business environment of the last few years has been challenging. So how are the best companies adapting to change while keeping their IT teams engaged and energized? A panel session from the 2022 Innovation Summit 2022, moderated by transformation advisor and coach Neysha Arcelay, discussed this question. The speakers include Rajiv …
23 Tips for Managing and Keeping IT Teams Engaged in 2023 Read More »
Adam Franklin, Technical Architect at HIKE2 Throughout your career, you may be involved in lots of different projects for many different stakeholders — from huge, global initiatives with hundreds of people in many countries to small, quick projects for local nonprofits. No matter the client, there are some commonalities. A stakeholder in the business …
How to Harness User Stories (the Right Way!) to Ensure Agile Project Success Read More »
Innovation is essential — not just to survive but to thrive as organizations.And of course, not all innovation initiatives are successful. If you want to make sure that your new projects have the best chance of 1) taking hold, and 2) making a major impact in your company and industry, you need new ideas. You …
30 Essential Takeaways on Innovation for 2023 and Beyond Read More »
The way you think about customer experience (CX) is crucial. It’s the heart of successful businesses. When customers feel valued and have a positive overall experience of doing business with your company, they’ll come back. However, if you get it wrong, these customers will flock to your competitors. Your company’s reputation is just as important …
A great customer experience is about all of the little interactions and the ways in which that experience left you feeling. Since COVID-19, digital services and touchpoints for customers have skyrocketed, causing customers to become increasingly interactive in the digital world. Customers of all types have come to not only expect, but seek a positive …
What Is Customer Experience And Why Brands Need To Make It A Priority Read More »
Written by Shannon J. Gregg, Change Management Guide, HIKE2 Sales managers thrive on predictability: CRM entries let us understand our metrics and KPIs from lead to opportunity to renewal, and the best leaders in sales are the ones who know how to use their data to manage their business. As leaders, there have been very …
How to Drive Sales Pipeline in These Interesting Times Read More »
Written by Amanda Wodzenski, HIKE2 Principal | Guide Digital nomads and freelancers are nothing new. In fact, according to the ADP Research Institute, which analyzed payroll data from more than 18 million workers, remote workers now represent 16% percent of the US economy. But for traditional companies, especially in the long-standing manufacturing sector, moving an …
Adopting a Remote Service Model: 4 Ways To Successfully Take Employees ‘To the Cloud’ Read More »