Your Customers' Expectations are Higher Than Ever
COVID-19 has accelerated digitization by 3 to 4 years — and nearly 70% of customers say it's raised their expectations of digital capabilities in companies they buy from.
A static website is no longer enough.
Your customers use an average of nine different channels to browse inventory, compare options, seek advice and information, request service or returns, and make purchases. The customer experience journey spans websites, mobile apps, email, messenger apps, social platforms, video chat, customer portals, phone support, and more.
And customers who aren't happy with your digital ecosystem will quickly abandon you for competitors.
Customers hate having to repeat themselves. That means you need seamless buyer journeys that give a 360-degree view that integrates disconnected systems, data, and content and encourages visitors to take action.
Deliver Outstanding Customer Experiences [CX] Every Time
It's time to think differently about your customer experience if:
- Your customer service team is inundated by emails, phone calls, in-person visits, website requests, social comments, and app messages.
- You're constantly researching customer interaction history in different, disconnected channels.
- Customers are confused when trying to place orders, return or exchange products, request warranty service, or find order and shipping status.
- Your support staff repeatedly answers the same product or service questions, tying up valuable resources.
- You lack a true self-service experience with a modern collaboration portal or comprehensive knowledge base.
If you can relate, HIKE2 can help you elevate your customer experience.
Every Industry Benefits from Digital Transformation
No matter what your industry, crafting state-of-the-art customer experiences can help.
Your Customer Experience Difference
When you uplevel your customer experience transformation with HIKE2 and Salesforce, you'll get:
Still have questions?
What is Customer Experience (CX)?
Customer Experience [CX] is how your business or organization interacts with customers or clients at every stage of their journey — from marketing to sales to service and everywhere in between. It's the total of all interactions your customers or clients have with your brand, including digital and in-person experiences.
If your organization is committed to delivering exceptional customer or client service every time, creating an exceptional customer experience is vital.
Why Salesforce?
With the right Salesforce tools, your organization can create a modern, 360-degree view of your customers — empowering your teams with the insight and information they need to delight customers every time, while maximizing the return on your Salesforce investment.
Why HIKE2?
HIKE2's experts bring decades of business process acumen and experience to help you elevate your partner experience to the next level. Whether you're just getting started with Salesforce or progressing to the next stage, our team takes the time to understand your people as well as your business processes.
We'll connect with you individually to truly understand the best path forward.
Our nimble approach and agile workflow enable our clients to quickly and inexpensively develop go-to-market prototypes of new solutions and capabilities. Thanks to innovative designs, best-in-class Salesforce products, and multiple fast-paced iterations, when you partner with us, you'll bring final solutions to market faster.