Salesforce is a powerful tool that propels businesses forward. Yet, many companies face challenges in harnessing its full potential. Beyond ensuring your solutions are functional, you want to be forward-thinking and proactive, solidly positioning your organization for the future.
Transform your Salesforce experience with Managed Services by HIKE2. Our dedicated team of trusted, certified advisors is ready to help you tackle your Salesforce backlog and take your organization to new heights.
We’ve built a dedicated department around the right people — experts who specialize in managed services work and excel at it. Our team members all have deep technical experience and strong communication skills, from Consultants with 5+ years in Salesforce and consulting to Technical and Solution Architects with 10+ years of Salesforce and business consulting experience. When you partner with us, you won’t get a commoditized, off-the-shelf, or outsourced service. Instead, we are an extension of your Center of Excellence (COE), supplementing your mature Salesforce organization with much-needed talent. Our goal is twofold: To be the best at delivering an exceptional Salesforce product and to be your go-to, trusted Salesforce advisor.
Establish ongoing support as your organization's Salesforce expertise continues to mature
Understand where to start identifying potential impacts that updating an outdated solution could make
Supplement your team with expertise to manage ongoing improvements or train your team
Managed Services may be right for your organization if:
Your newly-implemented Salesforce solution needs ongoing support and best practice recommendations.
You’re more mature in your Salesforce use and want to get to the next level, faster — above and beyond one-off projects.
Your current Salesforce solution is outdated, but you don’t know where to start or how to identify all the potential impacts that changes could make.
You don’t have an in-house resource to handle troubleshooting, daily maintenance, data cleansing, or user requests.
You’d like to supplement your in-house resources with subject matter experts to manage ongoing improvements or train your team.
Our Solutions Expertise
Our capabilities include the following Salesforce Clouds, third-party tools, and consultative support.
Salesforce Clouds – Sales Cloud, Service Cloud, Marketing Cloud, Marketing Cloud Account Engagement (Pardot), Experience Cloud, CPQ, Field Service Lightning, Tableau, MuleSoft, Einstein
3rd Party Tools – DocuSign, Gearset, iManage, AdvoLogix, Formstack, Conga, HubSpot, Nintex Drawloop
Consultative Support – Solution Design, DevOps Process Guidance, Roadmapping & Prioritization, Integration Architecture
Expect a Higher Level of Salesforce Service
Our partners naturally expect us to be experts on Salesforce — not just on tactical configuration and code but also on best practice recommendations, anticipating the future of Salesforce and advising them on how to build their Salesforce organization to support future enhancements.
We go above and beyond. We are your trusted advisor throughout your full Salesforce lifecycle — providing strategic direction that surpasses basic post-implementation admin support and ongoing maintenance.We’ll listen to your needs and recommend levels of support — from a single dedicated resource to an entire team.
When you partner with HIKE2 for your Salesforce Managed Services, you can expect:
– A single project manager assigned to your organization. – A talented, onshore support team dedicated to Managed Services.– The power of the entire HIKE2 team behind you, to be tapped into as needed.– Fast response and resolution of issues when they arise.– Huge wins with improvements in your day-to-day efficiencies.– A trusted advisor for anything Salesforce related.
HIKE2 Managed Services is a smart, scalable, and cost-effective solution to making the most of your Salesforce investment, starting today and looking toward tomorrow.
February 12, 2025
Virtual
March 26-27, 2025
August Wilson African American Cultural Center | Pittsburgh, PA
"The HIKE2 team did an excellent job supporting our team on Pardot. They brought in expertise we didn't have in-house, understood what we were trying to do, and worked seamlessly with our internal team to make it super easy. Would definitely recommend."
AppExchange Review Professional Services Industry Client
