Public Sector Transformation

Built around people, for the people you serve.

Better outcomes for the public start with the people who serve them. HIKE2 helps state and local agencies modernize casework, documents, and data.

Talk with our public sector team

Who We Help

Government work is hard. Your technology shouldn’t add to it.

State and local agencies protect rights, care for children and families, and safeguard public money, all under tight budgets, strict security rules, and public scrutiny.

HIKE2 brings together strategy, technology, data and AI, and public sector expertise, and works alongside your team from discovery through go-live and beyond.

We have done this for public defenders, attorneys general, child services, and state financial oversight agencies across many states. Our public sector clients are open to sharing their challenges, why they chose HIKE2, and the results we helped them achieve.

The Pressure Points

Public service runs on cases. The systems behind them haven’t kept up.

Case files, evidence, and correspondence scattered across paper, shared drives, and aging systems
Small teams carrying heavy caseloads while the public expects digital service
Program and division rules enforced from memory instead of by the system
Confidentiality, security, and records obligations that raise the cost of every mistake
Legislative and federal reporting that depends on data nobody fully trusts
AI arriving faster than agencies can govern it or their people can adopt it

This is not only a technology problem. It is a people problem and an operating problem, and it is the one we solve.

How HIKE2 Helps

How we help agencies move forward

Case management that fits how your agency works

Salesforce Public Sector Solutions, Mitratech CaseCloud, and Experience Cloud portals, configured around your rules, workflows, and people.

Salesforce consulting →

A data foundation you can trust

Governed, analytics-ready data with Databricks and a modern data stack, so program, financial, and case data can support oversight and responsible AI.

Databricks consulting →

Integration, document automation, and responsible AI

API-led integration, automated document workflow, and AI that assists staff and never decides a case. Governed, optional, and human-approved.

AI and data governance →

Solutions by Function

Solutions built for how government works

Justice and legal case management

For public defenders, attorneys general, city attorneys, courts, and adjudicatory bodies. Intake, conflicts, matter lifecycle, hearings and dockets, billing, redaction, and secure portals.

Child services and human services case management

Eligibility, authorizations, provider payments, family and provider portals, attendance, investigations, and federal reporting, integrated with state systems.

Automated document workflow and AI readiness

Document generation, intake and classification, extraction, and AI assistants that reduce keystrokes while keeping people in control.

Data services: analytics, governance, and integration

Business intelligence, governance, master data, and integration that turn siloed program data into reporting leaders can defend.

Public sector stories and perspectives

How We Work

We build it with your people, and leave you more capable.

People at the center

Discovery workshops and prototypes come before configuration, so the system matches how work really gets done.

The right path forward

We start with your problem, not a product. Configuration before custom code, with the right mix of platforms.

Embedded partnership

Your administrators work in the build from the first workshop through testing and training. Migrations are rehearsed, not attempted once.

Capability that stays

Documentation, configuration, and know-how to run your own system. Managed services are available, never required.

Built for Public Sector Requirements

Security, compliance, and procurement, handled

Platform authorizations are held by the platform providers. Compliance is a shared responsibility with the agency, and we say exactly who holds what.

Sensitive data by design: Case-level and field-level security, redaction, audit logging, and leakage testing. Designed for HIPAA, 42 CFR Part 2, CJIS, and IRS Publication 1075.
FedRAMP-authorized platforms: Delivered on Salesforce Government Cloud Plus and similar platforms.
Accessible by default: Designed and tested to WCAG 2.1 AA and Section 508.
Responsible AI: Assists staff, never decides a case. Optional, auditable, human-approved.
Easy to buy: Carahsoft (NASPO ValuePoint), SHI (Sourcewell), Insight (OMNIA Partners), or directly.

In Their Words

“We now have reliable data for the legislature and the governor’s office when it comes to budget requests. HIKE2 did a great job understanding our business rules. We were severely under-resourced. But what we were able to accomplish with HIKE2 in spite of that was quite impressive.”

Koan Mercer Director, Montana Office of the State Public Defender

Frequently Asked

Questions agencies ask us

What does HIKE2 do for government agencies?

We help state and local agencies modernize case management, documents, and data. Most work runs on Salesforce, with Mitratech CaseCloud for legal matters, Databricks and other platforms for data, and API-led integration to connect it all.

Can you replace a legacy or homegrown case management system?

Yes. We have migrated agencies off JustWare, Time Matters, LawTrac, KinderTrack, Microsoft Dynamics, and a 20-year-old custom system, with counts, documents, and relationships reconciled before go-live.

How do you protect sensitive and regulated data?

With case-level and field-level security, redaction, audit logging, and negative testing to prove restricted records do not leak. We build on FedRAMP-authorized platforms and design for HIPAA, CJIS, and IRS Publication 1075 obligations.

Do you use AI in public sector work?

Yes, with guardrails. AI helps with tasks like classifying documents and opening or closing matters, and people always make the decision.

How can our agency buy from HIKE2?

Directly, or through cooperative contracts including Carahsoft, SHI, and Insight. References are available on request.

Can our team run the system after go-live?

That is the goal. We design for hand-off, with documentation and trained administrators. Managed services are available if you want them.