Using AI to Architect the Optimal End-to-End Corporate Legal Services Delivery Model

Discover how Legal Ops can connect intake, triage, and matter management into one AI-powered lifecycle that drives smarter decisions and measurable value.

SPEAKERS

CATHERINE KROW

Principal, Legal Advisory Service

HIKE2

LÉO MURGEL

VP, Product Partnerships & Community Engagement

Ironclad

Session Details

Most Legal Operations teams manage intake, triage, right sourcing, matter management, and knowledge as separate functions, often supported by different tools, teams, and metrics. The result is fragmented data, limited visibility, and missed opportunities to automate and scale legal work. But what happens when Legal Ops designs these functions as a connected lifecycle, purpose-built to generate insight and enable automation?

In this session, Catherine Krow, Principal, Legal Advisory Services at HIKE2 and former law firm partner turned legal technology innovator, is joined by Léo Murgel, VP at Ironclad to explore how legal organizations can architect an end-to-end operating model that generates intelligence—not just efficiency. Together, they will share perspectives from legal advisory, in-house technology, and law firm innovation to demonstrate how Legal Ops can become the foundation for smarter decision-making, stronger business alignment, and measurable value creation.

Attendees will learn:

• How AI and data can power automation, analytics, decisions, and self-service.
• How AI can enable KM programs: efficiency, resource optimization, risk optimization, and decision making.
• Where governance and risk controls must be embedded to ensure sustainability and adoption.
• How outcomes are influenced: resource optimization, competitive advantage, and improved service delivery.

This session delivers practical strategies and fresh perspectives for Legal Ops leaders ready to rethink and design smarter, resilient legal ecosystems in 2026 and beyond.

LOCATION

142 Minna Street, San Francisco, CA 94105 | Map

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