Transform your Business
Salesforce is the world’s number one Customer Relationship Management (CRM) platform. It allows organizations to:
- Put their customers at the center of everything they do
- Connect organizational silos
- Integrate processes
- Provide a single 360-degree view of the customers' journey
At HIKE2, we work jointly with our clients to unlock the full potential of Salesforce, creating an integrated customer experience while producing profitable growth and achieving operational efficiency.
Delivering Results Across Clouds
We are innovation experts, and we help our clients utilize today's Salesforce technology to solve their strategic challenges. Over the years, we have partnered with our clients to deliver digital transformation solutions in various industries, helping them realize their vision for growth and market differentiation using Salesforce products.
Our team of certified consultants has deep expertise implementing:
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud & MCAE (Pardot)
Field Service Lightning
Tableau
Mulesoft
Public Sector
Manufacturing Cloud
Salesforce Use Cases
The Salesforce platform can be used in a wide variety of ways in order to help teams across different departments achieve their goals. Customize the platform to help sales, marketing, IT, HR, finance, operations, and other teams streamline their processes.
Here are just some of the use case examples that we have experience in delivering for our clients.
Service Process Automation
- Empower teams
- Streamlined implementation
- ROI in weeks, not years
- Create single source of truth
- Process efficiency
Experience Cloud Partner Portals
- Improve onboarding
- Training and support
- Collaboration
- Sales and marketing
- Partner management
Simplified Case Management
- Improved workflows
- Fast, easy implementation
- Improve CSAT scores
- Improve decision-making
- Configured to your needs
Unforgettable Customer Experiences with Experience Cloud
- Personalize journeys for increased satisfaction
- Automate email alerts and notifications
- Easy proof of concept and manageable time commitment
- Deepen customer loyalty
- Let users control the views they see with secure customization
Our Salesforce Certifications
Client Satisfaction
"We hired HIKE2 to help us implement a Partner Portal with specific security requirements of both internal & external users. The HIKE2 team was very professional and proactive, and managed to complete all of the requested scope on-time. We will certainly plan to use them again for future Salesforce development work."
Professional Services Client [Sales Cloud & Experience Cloud]
Salesforce AppExchange Review
"Working with the team at HIKE2 was an excellent experience and we look forward to working with them in the future. All of the team members were very friendly, knowledgeable, and efficient. HIKE2’s mastery of the Agile methodology and proprietary tracking tool allowed DOJ to complete the first phase of the project right on time and within budget."
Public Sector Client [Customer 360 Platform & Experience Cloud]
Salesforce AppExchange Review
"HIKE2 is incredible on all accounts. They made our Lightning Transition seem like a breeze, and my team is still so amazed at how smooth it went. We are now working with them on several other projects and look forward to a very long relationship with them! I would highly recommend Hike2 to any company looking for a Salesforce consulting team!!!"
Sales Cloud Client
Salesforce AppExchange Review
"The HIKE2 team did an excellent job supporting our team on Pardot. They brought in expertise we didn't have in-house, understood what we were trying to do, and worked seamlessly with our internal team to make it super easy. Would definitely recommend."
Professional Services Client [Sales Cloud & Marketing Cloud]
Salesforce AppExchange Review
"We have partnered with HIKE2 repeatedly, based on previous favorable outcomes. They have learned how to navigate the landmines in my company to ensure best practice processes are put in place. This is super valuable as resources are thin."
Manufacturing Client [Marketing Cloud & Pardot]
Salesforce AppExchange Review
Our Approach
Our approach is simple: to ensure a shared and unified vision for success.
Design Thinking
We take a human-centered approach and use cross-functional methodologies to help clients create better services and internal processes.
Trusted Salesforce Partner
Our team of certified consultants has deep expertise in Manufacturing Cloud, Service Cloud, Field Service Lightning, Experience Cloud (formerly known as Community Cloud), Sales Cloud, Pardot, Marketing Cloud and Mulesoft.
Industry Expertise
A proven track record and domain expertise in Manufacturing, Financial Services, Technology, State and Local Government Services.
Our Services
Whether you are just getting started in your Salesforce journey, want to evaluate where you are, or you are ready to take things to the next level, HIKE2 can help you create an integrated customer experience while producing a speedy and tangible return on your Salesforce investment.