Exceed Customer Expectations—Every Time.
Across the board and in every industry, service expectations are higher than ever.
It's no longer enough just to have an outstanding product. Your customer service experience defines you as a company — and your customers expect their experience to be exceptional.
It's time to think differently about your service delivery model and ensure that you're delivering best-in-class service in every interaction.
Why Service Process Automation?
HIKE2 helps you create unique, best-in-class customer experiences
HIKE2 knows that every organization is unique. Cookie-cutter solutions don't cut it. We believe the path to success lies in collaboration and synergy.
We can partner with you to create truly differentiated customer experiences by tying together human, digital, and physical interactions.
Human-centered design means we ask questions and really listen in order to recognize our clients' challenges. Then we co-create a vision for sustainable solutions and optimal experiences.
Deliver better CX Through...
Still have questions?
What is service process automation?
Service process automation solutions help customer service, technical service, operations, and legal teams to take a proactive approach to delivering outstanding customer service in every interaction.
Create personalized messaging that doesn't appear automated for status inquiries, service requests, warranty returns and credits, information and design requests, product and service feedback, costing analyses, matter management, and more.
If your organization is committed to delivering exceptional customer service every time, service process automation can help.
Salesforce offers flexible, scalable, right-fit solutions that improve communication, decision-making, collaboration, and service delivery at all levels.
Your organization can create a modern, 360-degree view of your customers — empowering your teams with the insight and information they need to delight customers every time, while maximizing the return on your Salesforce investment.
HIKE2's experts bring decades of business process acumen and experience to help you elevate your customer service experience to the next level. Whether you're just getting started with Salesforce or progressing to the next stage, our team takes the time to understand your people as well as your business processes.
We'll connect with you individually to truly understand the best path forward.
Our nimble approach and agile workflow enables our clients to quickly and inexpensively develop go-to-market prototypes of new solutions and capabilities. Thanks to innovative designs, best-in-class Salesforce products, and multiple fast-paced iterations, when you partner with us, you'll bring final solutions to market faster.