Most digital initiatives stall because the real people who use the system are consulted last—if at all. HIKE2’s human centered design consulting practice reverses that pattern. We start with deep discovery interviews, contextual observation, and rapid user testing, uncovering the emotions, needs, and frustrations that drive adoption. The insights fuel a living Field Guide and roadmap that align experience goals with business objectives, setting a clear course from vision to delivery. Our teams move seamlessly from Strategic Vision (high-level design strategy and future-state mapping) to Tactical Design Delivery (wireframes, prototypes, and build support), iterating in quick design sprints. Each cycle refines accessibility, compliance, and delight—blending color-safe palettes, keyboard navigation, multilingual content, and SME feedback to cut rework and speed up the time-to-value.Because innovation doesn’t end at go-live, we champion Continuous Innovation. Ongoing usability and accessibility assessments, journey-map updates, and change-management coaching keep portals for government agencies, law firms, and enterprises evolving with user needs—delivering faster adoption, lighter overhead, and measurable ROI.
WE HELP OUR CUSTOMERS…
