Establishing Trust in Data: A Governance MVP That Reduced Risk and Write-Offs

HIKE2 partnered with a national healthcare-focused service provider to launch a data governance MVP—creating foundational policies, a stewardship network, classification standards, and issue remediation processes.

The program ensures trusted data use while meeting internal and external compliance needs.

The Challenge:

• No formal structure to govern data ownership or stewardship
• Inconsistent classification and definition of critical data
• Data quality issues led to costly administrative write-offs and external risks

The Solution:

• Built a foundational Data Governance Charter and Roadmap, aligning policies, standards, and roles with business needs
• Documented 5–7 Critical Data Elements (CDEs) by inventorying data assets, updating business definitions, applying metadata standards, and classifying sensitive data
• Established a Data Governance Management Structure, including stewardship roles, a responsibility matrix, quality issue tracking, and performance metrics

The Results:

• Projected 2–5% reduction in $2M annual write-offs
• Improved productivity, communication, and compliance

• Trusted, accessible data to power business decisions

The Bottom Line:

Day-to-day operations and strategic project and operational requirements now not only adhere to internal governance policies but also comply fully with applicable internal and external regulations.