Empowering a Global Retail Leader With Scalable, Reliable ThoughtSpot Support

A global retail brand relied on ThoughtSpot to deliver fast, self-service analytics to more than 500 users across the organization. But as their data ecosystem continued to evolve—with frequent platform upgrades, ongoing warehouse and source migrations, and increased business reliance on real-time insights—the internal team needed a trusted partner to ensure stability and reduce disruption.

HIKE2 was brought in to strengthen the foundation, manage day-to-day platform operations, and help scale ThoughtSpot’s impact across the enterprise.

The Challenge

As the company expanded its use of ThoughtSpot, several operational hurdles emerged:

• Real-time triage and issue resolution for a global user base of 500+
• Keeping pace with frequent ThoughtSpot upgrades with minimal business disruption
• Managing the impact of complex data warehouse and data source migrations
• Ensuring consistent uptime and platform performance

The business needed expert support that could stabilize operations while enabling ongoing growth.

The Solution

HIKE2 deployed a Managed Services team of Certified ThoughtSpot Architects to administer, maintain, and enhance the platform. Our team supports both new use case development and ongoing management of existing analytics workloads.

Key elements of the solution include:

• Real-time triage and platform support for 500+ global users
• Leading ThoughtSpot upgrades with zero downtime
• Supporting Databricks and other data source migrations without reporting disruption
• Supporting SAP system upgrades to maintain reporting continuity
• Delivering live demos at an enterprise analytics event to showcase ThoughtSpot’s capabilities and business impact

The Impact

With HIKE2’s support model in place, the company now operates a more stable, scalable, and resilient analytics environment.

Notable outcomes include:

↑ Improved uptime and platform stability during major migrations and upgrades

↑ Higher analyst engagement through live demos and enablement activities

↑ Faster support responsiveness and quicker issue resolution

↓ Fewer disruptions caused by warehouse and data source changes

↓ Reduced dependency on internal teams for day-to-day platform support